Refund Policy
Last updated: 2026
Custom Products
Because our sublimation products (shirts, mugs, caps, keychains, plates, etc.) are custom-printed to order, we generally do not accept returns or exchanges for change of mind.
Damaged or Defective Items
If your order arrives damaged, defective, or significantly different from what was ordered, please contact us within 3 days of delivery with photos of the item and packaging so we can arrange a replacement or refund.
Order Cancellations
Orders can be cancelled free of charge before they enter production. Once printing has started, cancellations may not be possible.
Refund Processing
Approved refunds are processed within 5–7 business days back to the JazzCash/EasyPaisa wallet number the payment was sent from, or as store credit where applicable.
How to Request a Refund
Contact our team via WhatsApp, phone, or the Contact Us page with your Order ID and details of the issue, and we'll guide you through the process.